Free Delivery - Every order over £7.50 includes Free Royal Mail delivery within the UK!

Customer Services

Shopping at Simply Manuka means:-

A fantastic range of Active Manuka Honey Products:
We have the finest range of UMF 15+ Manuka honey skincare available. All our stock is in our warehouse, if we say we have it in stock that means that we can dispatch it to you Free of charge (over £7) by Second CLass post.

Friendly, knowledgeable staff:
Our desire is for you to have the best possible experience when buying our products and we will go out of our way to help you in any way we can. We use and benefit from the products we sell and we can offer guidance to help you enjoy Apicare products.

Passionate about after sales service:
If you have a problem we will get it sorted. We want to make sure that you end up with what you want and that you are delighted with your purchases.

However, if your goods do not meet with your satisfaction, or are faulty, we will refund the cost of unopened and unused products (and shipping charges, if the product is faulty or delivered in error) if you log a return request from your account within 10 days of receiving your order.

For your protection, we recommend that you use a recorded-delivery service to return items. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Non faulty goods will only be accepted as returns if they are unopened / unused.

Our skincare products are free of the most common allergens such as artificial colour and fragrance. However some people find they are sensitive to essential oils and any substance, natural or chemical, is capable of triggering sensitivities in certain people - we are all individual!

For your protection we always list the complete ingredient listings of the products we stock so if you know you are sensitive to certain ingredients you can check whether or not they are in the product you wish to purchase. We regret, however, that we are not able to offer a refund if after using a product you find you are sensitive to it.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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